Shipping policy
Trendy Paws Shipping Policy
At Trendy Paws, we strive to deliver your orders as quickly and efficiently as possible. Please read our shipping policy below to understand how we handle shipping for your orders.
1. Processing Time
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Order Processing: Once your order is placed, please allow 1-3 business days for processing. Orders are typically processed and shipped on weekdays (Monday to Friday, excluding holidays). Orders placed on weekends or public holidays will be processed the following business day.
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Order Confirmation: After your order has been successfully placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking details (if applicable).
2. Shipping Methods and Rates
- Processing Time: 1-3 business days - DPD Next Day Delivery before 4pm (excluding weekends & Bank Holidays)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days (additional cost)
- International Orders: May be subject to customs fees and import duties
Shipping costs calculated at checkout. Please ensure your shipping address is correct and complete
3. Shipping Delays
While we make every effort to ensure timely deliveries, shipping times are estimates and may be subject to delays due to factors outside of our control, such as:
- Severe weather
- Natural disasters
- Carrier delays
- Public holidays
We recommend allowing extra time for delivery during peak shopping seasons (e.g., holidays).
4. Lost or Damaged Packages
We are not responsible for any packages that are lost or damaged during shipping. However, if your package is lost or damaged, please contact the carrier directly to file a claim. If you experience any issues with your order, please contact our customer service team at [email address], and we will do our best to assist you.
5. Customs and Import Duties (International Orders)
For international orders, your shipment may be subject to additional customs fees, import taxes, or duties. These charges are the responsibility of the customer and are determined by the customs office in your country.
Please check with your local customs office for information on these charges before placing an international order.
6. Address Accuracy
Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for packages that are delayed or undeliverable due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately, and we will do our best to assist you.